Wipro Off Campus Drive | For Technical Lead

Wipro Off Campus Drive

Wipro Off Campus Drive:- Wipro Hiring Freshers for Technical Lead and Check Below Details & Eligible Candidates can Apply for this Position. The Detailed Eligibility and Application Process are given below.

 

Wipro Recruitment Drive 2022

Company Name Wipro
Job Role Technical Lead
Qualification Any Graduate
Branch Any Branches
Batch
2018, 19, 20, 21, 2022
Salary INR 3.6 LPA*
Experience Fresher (0 – 2 Years*)
Location Chennai

Eligibility Criteria For Wipro Drive 2022

Any Graduate from Any Stream & 2018 To 2022 Pass Out Student

 

Job Responsibility For Wipro Technical Lead

Review performance dashboard and the scores for the team

Support the team in improving performance parameters by providing technical support and process guidance

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Ensure standard processes and procedures are followed to resolvedly client queries

Resolve client queries as per the SLA’s defined in the contract

Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by monitoring compliance with service agreements

 

Preferred skill For Wipro Drive

Excellent verbal written communication skills

Good communication and co-ordination skills

Strong problem-solving skills with great attention to detail and critical thinking

Quality oriented highly committed

Positive attitude with willingness to learn

Great team player

Ability to lead and work independently with full ownership

Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements

If unable to resolve the issues, timely escalate the issues to TA & SES

Provide product support and resolution to clients by performing question diagnosis while guiding users through step-by-step solutions

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

 

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